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Swirl Instant / Terms & Conditions


SWIRL Instant is an electronic money product issued and operated by Catella Bank S.A. and distributed by Smart Transfer Ltd. The Purchaser must instruct the Cardholder on how to use the Virtual Card and also inform them of the current General Terms and Conditions and eventual disclosures and any additional terms that may apply to the SWIRL Instant as published on the Website.


The Bank - Catella Bank S.A., the issuer of the Card, whose registered office is at 2-4 Avenue Marie-Thérèse, L-2132 Luxembourg (www.catella.lu) is registered with the Luxembourg Register of Commerce and Companies under number B 29.962
Card- the SWIRL Instant loading card and the Card Credential as presented on the Website www.swirlcard.com
Cardholder - a natural person entering into this agreement.
Card Fund - the amount of money deposited to the Card by the Purchaser, less all fees and disposals made by the Cardholder. Credentials - any, several or all of the following information: the Website password the CVV2 Code, the CVC2 Code, the Card Expiry Date or the 16-digit Card number.
CVV2 Code (Visa) or CVC2 Code (MasterCard) - a 3-digit card verification code that represents a digital signature which is required for every online transaction. The code is for safety reasons exclusively in the online account provided.
Fee - any fee due by the Cardholder to the Bank under the current General Terms and Conditions or as published on the Website from time to time.
Voucher Expiry Date - means a date two (2) months from date of purchase of the Virtual Card.
Card Expiry Date - means expiry date of the card credentials.
Unclaimed Funds - means the monetary value of funds that are loaded onto the Virtual Card and which have not been spent before the Voucher Expiry Date.
POS or Point of Sale - a business or place where a product or a service can be purchased by means of a Visa / MasterCard Card.
Visa, Visa Electron, Visa PLUS or MasterCard - the card brand or acceptance mark referring to the international licensor of the Card.
Website - the Internet website available at the address www.swirlcard.com or any other address communicated by the Bank from time to time.


2.1 The Cardholder must be a minimum of 18 years of age.
2.2 The Cardholder is liable for complying with the current General Terms and Conditions and shall be solely liable for any direct and indirect consequences arising from any breach by the Cardholder of the current General Terms and Conditions. The current version of the terms and conditions is available on the Website. Usage of the Card constitutes the cardholders acceptance of these terms and conditions.
2.3 The Card is an electronic means of payment with retailers affiliated to the Visa and/or MasterCard network. It is not transferable and shall only be used by the Cardholder strictly in accordance with the current General Terms and Conditions. The Virtual Card may not be exchanged for cash or credit.
2.4 The Cardholder shall record the Card number and/or retain the purchase receipt as proof of purchase; the Card number and/or proof of purchase will be needed to redeem your Card balance (see Clauses 6 and 7 of these terms and conditions).
2.5 The Card shall at all times remain the property of the Bank.
2.6 The Cardholder must assign the Virtual Card to their personal account on the Website www.swirlcard.com to gain access to the card details and acknowledge acceptance of the terms and conditions for the card.
2.7 The Cardholder must exercise all possible care to ensure the safety of the Card details.
2.8 When the Virtual Card's is expired or Card Funds have been depleted, the Cardholder must not attempt to continue usage of the Virtual Card details.
2.9 The Cardholder agrees not to make pre-authorised or recurring regular payments through the use of the Virtual Card.
2.10 The Cardholder is responsible for maintaining the Credentials strictly confidential and for preventing the Credentials from becoming known to any person. The Card will not be personalised. The Card is transferable by delivery. The Bank will assume, unless and until the Purchaser tell us to the contrary that the person who uses the Card at any time is the rightful user of the Card.


3.1 For Card loading, please refer to the information delivered with the Card and the instructions available on the Website. By loading the Card the General Terms and Conditions are automatically accepted.
3.2 The Bank reserves the right to adapt the load limits at any time in accordance with Luxembourg and/or any applicable local requirements. Loading fees may apply as detailed in the FEES section.
3.3 The Available Funds are not stored on the Virtual Card itself; instead, they are stored on a computer system. A minimum value of €10 and a maximum value of €150 may be loaded onto the Virtual Card. Fees apply to the use of the Virtual Card as outlined in section 9 of this Cardholder Agreement.
3.4 The Loading of the Card is instant and is executed on point of Purchase.


4.1 The Card can be used as a payment card at Internet merchants displaying the Visa Electron and/or MasterCard acceptance marks (depending on the Card's brand). The card details may not be used for making payment guarantees, for example to Hotels or car rental companies.
4.2 Where the Cardholder completes an online purchase with the card credentials, the Cardholder gives the Bank irrevocable authority to pay the retailer or the bank and to debit the Card Fund. The records of statements sent by the retailer or bank, as the case may be, are taken as a proof of transaction. The transaction record provided by the merchant is for the Cardholder's personal information only.
4.3 The Bank reserves the right to reserve a TIP provision on transactions made at selected Merchants to make sure Card Funds are available to cover any TIP given after authorisation is obtained by the Merchant. This TIP provision will be released once transaction has been cleared trough the VISA or MasterCard network.
4.4 In accordance with Luxembourg law, the records of transactions created or received by the Bank will constitute evidence of the existence, amount and conditions of transactions.
4.5 The amount of any transactions in a currency other than the Card's currency will be converted at Visa's and/or MasterCard's rate at the time the Card Fund is debited. The Bank applies a currency conversion spread or fee as detailed in the Fee section. Upon use of card, the converted transaction amounts are shown for information only until the transaction has been fully settled within the Visa/MasterCard system, and may change in accordance with currency fluctuations.
4.6 Catella Bank will only give the Cardholder a refund on his Card Account for a transaction reversed by the retailer. Where the Cardholder makes a purchase Catella Bank will assist the Cardholder to gain a refund if: (a) the Cardholder did not agree on the amount with the retailer when the Cardholder made the purchase; (b) the amount of the transaction charged to the Card Account by the retailer is more than the Cardholder could reasonably have expected in the circumstances of the purchase; and (c) the Cardholder asks Catella Bank for a refund within eight (8) weeks of Catella Bank debiting the transaction from the Card Account. If the Cardholder asks Catella Bank for a refund under this condition the Cardholder must provide Catella Bank with factual elements relating to this condition. The Cardholder cannot use a claim he may have against someone else to make a claim against Catella Bank, or refuse to pay Catella Bank, unless the Cardholder has a legal right to do so. The Cardholder cannot transfer any rights against Catella Bank to anyone else.
4.7 It is not permissible to overdraw the Card Fund. If the Card Fund becomes inadvertently overdrawn, the amount overdrawn must be repaid immediately by the Cardholder. In such situation, the Bank reserves the right to deactivate, suspend or cancel the Card at any time.
4.8 The Card is valid for a maximum period of two (2) months after initial Loading regardless of the expiration date on Card applicable to Internet transactions, or when the Card Funds reach zero, whichever occurs first. Any Card Funds remaining on the Virtual Card on or after the Voucher Expiry Date will be Unclaimed Funds.
4.9 The Bank reserves the right to suspend or cancel a Card which has been dormant for a period of more than 2 months.
4.10 If the Card Fund is not sufficient to cover any Fee due by the Cardholder to the Bank under the current General Terms and Conditions, the Bank reserves the right to deactivate, suspend or cancel the Card.


5.1 Card details, Transaction History and balance Enquiry: Information can be accessed online via the Website


6.1 Where the Card details are stolen, or where improper use of the Card is noticed, the Cardholder must immediately notify by telephone to the Customer Helpdesk on (01) 687-7988. With respect to the Notification, the Cardholder must quote the card reference number; if you do not quote the Card reference number we will not be able to cancel the Card under Clause 6. If your notification is made orally it must be confirmed in writing within fourteen days, sent to address as stated in header of this agreement.
6.2 The Card is immediately blocked upon receipt of the Notification.
6.3 The Cardholder shall bear the losses relating to any unauthorised transactions, up to a maximum of €150, resulting from the misuse of the Card details. The Cardholder shall bear all the losses relating to any unauthorised transactions if the Cardholder incurred them by acting fraudulently or by failing to fulfil one or more of his obligations under clause 2 or 6 with intent or gross negligence. In such cases, the maximum amount of €150 shall not apply. The Cardholder shall not bear any financial consequences resulting from use of the misused, lost or stolen Card after notification except where the Cardholder has acted fraudulently.
6.4 Within thirty (30) days of notifying the Bank of the loss or theft of a Virtual Card or fraud involving the Virtual Card, a replacement Virtual Card will be issued at the request to the Purchaser for the available funds still remaining on the Virtual Card, less a Replacement Card fee as defined in section 9. A replacement Virtual Card will not be issued where the balance remaining on the Virtual Card is less than the Replacement Card fee.


7.1 Prior to the Voucher Expiry Date, the cardholder may claim any portion of the Card Funds on the Virtual Card by writing to Smart Transfer Ltd. at the above stated address. The notification must include the 13 digit Card reference number, the name of the Purchaser of the Virtual Card, the Cardholder name and address and request redemption of the Card Funds. The Card Funds less Redemption & Cancellation fee as detailed in section 9 will be transferred by cheque to the Purchaser. To allow for the processing of all outstanding Transactions, the final amount of Card Funds to be redeemed may not be determined for up to sixty (60) days following the request.


8.1 The Bank may, in its discretion, at any time and without notice, deactivate, cancel or suspend the right to use the Card or refuse to replace the Card if the Bank has grounds to believe that the Cardholder is in breach of (1) the General Terms and Conditions, and/or (2) any applicable local legislation/regulations, and/or (3) the VISA/MasterCard regulations, without affecting the Cardholder's obligations which shall continue to be operative. The Bank will not accept any liability for the direct or indirect consequences arising from any deactivation, suspension or cancellation of a Card in accordance with the terms of the current General Terms and Conditions.
8.2 In addition, the Bank may, in its discretion and at any time, refuse to authorise a transaction and may publicly disclose this refusal to other credit institutions.


9.1 The amounts of fees and charges and details of when they are payable are set out below. All other fees and charges will be debited directly to the card as they arise. All fees are published on Website www.swirlcard.com

  • (a) Card Issue Fee: €3.50 payable on purchase or order of Card
  • (b) Currency conversion fee 5%
  • (c) Dormant account fee: €5.00 per month on expired Cards until Card Funds is exhausted.
  • (d) Redemption & Cancellation Fee: €3.50


10.1 The Bank shall not be liable for any direct or indirect damages if the Card or a specific transaction is refused or not honoured by a merchant or a bank. The Bank does not bear any responsibility for errors committed by merchants or banks. The Bank will not be obliged to enter into any dispute arising between the Cardholder and a merchant or bank and, moreover, a dispute with a merchant or bank does not absolve the Cardholder from complying with regulations governing the use of the Card and the current General Terms and Conditions.
10.2 The Bank shall not be liable if it is unable to perform its obligations under this Agreement due (directly or indirectly) to the failure of any machine, data processing, system or transmission link or to industrial dispute, altered legislation or license requirements or anything outside the Bank's control or the control of the Bank's agents or contractors.
10.3 Without prejudice to the above, the liability of the Bank in relation to the Card, the associated services and the current General Terms and Conditions shall be limited to its gross negligence or serious misconduct or wilful default. In any event, the Bank's liability under or in connection with this Cardholder Agreement is limited to the greater of:

  • (a) the amount of fees you paid to the Bank in the twelve (12) months prior to the liability arising; or
  • (b) the value of the Transaction or the stored balance giving rise to the dispute.


11.1 The Bank reserves the right to change (1) the current General Terms and Conditions, (2) the characteristics and features of the Card and (3) the Fees at any time. The new General Terms and Conditions/Card's characteristics and features/Fees will be made available on the Website at least two (2) months before their entry into force.
11.2 The Cardholder hereby:

  • (a) acknowledges that his/her relationship with the Bank is as least partially based on electronic communications, made in particular through the Website and deems this means of communication appropriate to the nature of his/her relationship with the Bank;
  • (b) declares that he/she will consult the Website regularly; and
  • (c) Agrees to be informed of any such changes by means of the Website.
11.3 Should the Cardholder oppose to such changes, the Cardholder shall use the card until the Card Funds are exhausted and then use the right to terminate the current General Terms and Conditions immediately by contacting the customer helpdesk to cancelling the Card before the entry into force of the proposed change.
11.4 Continued use of the Card and the associated services after the entry into force of the proposed changes shall constitute the Cardholder's consent to such changes.


12.1 The cardholder hereby gives consent to The Bank to collect, process and share personal data on the Cardholder (1) insofar as necessary to issue and service the Card and/or (2) as necessary for the performance of the current General Terms and Conditions and/or (3) for marketing purposes. The information that is collected to process Virtual Card transactions is used to help protect against fraud and to otherwise enable The Bank to provide and personalise the Card Programme. This includes use of information for marketing purposes and to conduct research and analysis. The Bank may also from time to time, in providing and personalising the Card Programme, need to disclose the information that The Bank collect for the same purposes to the companies that work with The Bank or provide any part of the Card Programme to a Cardholder. For example, The Bank may release certain information to Smart Transfer Ltd. and its parent company for their use to communicate with a Cardholder about Virtual Card offers, promotions, products and services associated with it. The data will be communicated to other banks and financial intermediaries as necessary to perform the transactions made by means of the Card and/or as necessary to service the Card. The circumstances for disclosure of any information or records by the Bank includes requests by Smart Transfer Ltd or any of its subsidiaries or affiliates or an orders by any competent court or if failure to disclose would render the Bank or any of its affiliates, personnel, assets or operations liable to any sanction. The Cardholder has the right to access their data by contacting the Bank. A retrieval fee of €7.50 is charged to cover for the Bank's cost. The data will be retained for the period provided for by the applicable law/regulations.
12.2 By entering into this Agreement, the Cardholder confirms that he is fully aware of and willing to assume all risks resulting there from and hereby irrevocably waives his rights to benefit from the protection of Luxembourg banking privacy at the entire discharge of the Bank with regard to all services provided to the Cardholder.


13.1 The Cardholder acknowledges and agrees that the Bank or the Customer helpdesk has the right to register and keep records of telephone and electronic communications. The right to register and keep any record of such communications shall not trigger any liability by the Bank.


14.1 In accordance with applicable legislation to fight money laundering and financing of terrorism the opening of any client relationship, including a Cardholder relationship, is subject to proper Cardholder identification by the Bank. The cardholder hereby represents that he/she will without delay disclose any requested information to the bank, keep such information up-to-date and inform the Bank of any relevant change.


15.1 The Cardholder acknowledges and agrees that the Bank and the Customer Helpdesk has the right to register and keep records of telephone and electronic communications. The right to register and keep any record of such communications shall not trigger any liability by the Bank.


16.1 The current General Terms and Conditions shall be exclusively governed by and interpreted in accordance with the laws of Luxembourg.
16.2 The Bank will primarily communicate with cardholders in English, French or German.
16.3 The Bank is authorised as a credit institution supervised by the Luxembourg regulatory authority, the Commission de Surveillance du Secteur Financer (the "CSSF"), situated at 110, route d'Arlon, L-1150 Luxembourg.
16.4 Any dispute, controversy or claim arising in connection to a Card, a transaction made by means of a Card, the Card Fund and/or the current General Terms and Conditions shall be exclusively settled by the courts of district of Luxembourg. Nevertheless, the Bank may appeal to any other jurisdiction which would be judged competent. Without prejudice to any legal procedure available to the Cardholder under Luxembourg law, the Cardholder may submit any dispute arising out of the present Agreement to the CSSF which is competent to settle such dispute amicably.